Privacy and Data Protection Policy

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data, which repeals Directive 95/46/EC (hereinafter, GDPR), Law 34/2002 of July 11, on information society services and electronic commerce (hereinafter, LSSI-CE), and Organic Law 3/2018 on the Protection of Personal Data and guarantee of digital rights (hereinafter, LOPDGDD), Uninergia guarantees the protection and confidentiality of personal data, of any type provided to us by our clients, in accordance with the provisions of the General Data Protection Regulation.

The provided data will be processed under the terms established in the GDPR; in this regard, Uninergia has adopted the protection levels that are legally required and has implemented all technical measures within its reach to prevent loss, misuse, alteration, unauthorized access by third parties, as outlined below. However, the user should be aware that security measures on the Internet are not impenetrable.

Data Controller
Name: Uninergia
CIF: B01847896
Address: c/ Andrés Segovia nº 2-D
Phone: 955356493
Email: info@uninergia.es

Purpose of Processing
All data provided by our clients and/or visitors on Uninergia’s website or to its staff will be included in a register of personal data processing activities, created and maintained under the responsibility of Uninergia, essential for providing the services requested by users, or for resolving questions or issues raised by our visitors. Our policy is not to create profiles of users of our services.

Lawfulness of Processing

1. Contractual relationship: This applies when you purchase one of our products or hire one of our services.
2. Legitimate interest: To handle the inquiries and complaints you may have and to manage the collection of amounts owed.
3. Your consent: If you are a user of our website, by checking the box on the contact form, you authorize us to send you the necessary communications to respond to the inquiry or information request raised.

Recipients
We do not disclose your personal data to anyone, except for public or private entities to which we are obliged to provide your personal data due to compliance with any law. For example, the Tax Law requires providing the Tax Agency with certain information about economic operations that exceed a certain amount.

In the event that, apart from the aforementioned cases, we need to disclose your personal information to other entities, we will request your permission in advance through clear options that will allow you to decide accordingly.

Communication
We will not make international transfers of your personal data for any of the stated purposes.

Retention
We will only retain your personal data for as long as necessary to achieve the purposes for which they were collected. When determining the appropriate retention period, we assess the risks associated with processing, as well as our contractual, legal, and regulatory obligations, internal data retention policies, and our legitimate business interests described in this Privacy Notice and Cookie Policy.

In this regard, Uninergia will retain personal data once your relationship has ended, duly blocked, for the statute of limitations period for actions that may arise from the relationship maintained with the data subject.

Once blocked, your data will be inaccessible to Uninergia, and will not be processed except for making them available to public administrations, judges, and courts, to address potential liabilities arising from processing, as well as for the exercise and defense of claims before the Spanish Data Protection Agency.

Security
We make every reasonable effort to maintain the confidentiality of personal information processed in our systems. We maintain strict security levels to protect the personal data we process against accidental loss and against unauthorized access, processing, or disclosure, considering the state of technology, the nature, and the risks to which the data are exposed. However, we cannot be held responsible for how you use the data (including username and password) you use on our website. Our staff follows strict privacy standards, and in the case that we hire third parties to provide support services, we require them to comply with the same standards and allow us to audit them to verify their compliance.

Your Rights
We inform you that you can exercise the following rights:

1. Right of access to your personal data, to know which data are being processed and the processing operations carried out with them;
2. Right to rectification of any inaccurate personal data;
3. Right to deletion of your personal data, when this is possible (for example, due to legal obligation);
4. Right to restriction of processing your personal data when the accuracy, legality, or necessity of the processing of the data is doubtful, in which case, we may retain them for the exercise or defense of claims.
5. Right to object to the processing of your personal data, when the legal basis that authorizes us to process them is our legitimate interest. «Nombre_Empresa» will stop processing your data unless it has a legitimate interest or it is necessary for the defense of claims.
6. Right to data portability, when the legal basis that authorizes us to process them is the existence of a contractual relationship or your consent.
7. Right to withdraw the consent given to Uninergia

To exercise your rights, you can do so free of charge at any time by contacting us at the address c/ Andrés Segovia nº 2-D, attaching a copy of your ID.

Protection of Rights
If you believe that your rights have been neglected by our entity, you can file a complaint with the Spanish Data Protection Agency through one of the following means:

• Electronic headquarters: https://www.aepd.es
• Postal mail: Spanish Data Protection Agency, C/ Jorge Juan, 6, 28001, Madrid
• Phone: 901.100.099 and 912.663.517

Filing a complaint with the Spanish Data Protection Agency incurs no cost and does not require the assistance of a lawyer or attorney.

Updates
Uninergia reserves the right to modify this policy to adapt it to legislative or jurisprudential developments that may affect its compliance.